Questions and answers. You ask. We answer

Here are answers to frequently asked questions about A1 Digital. Please try the search function to see if your question is listed before contacting us directly.

About A1 Digital

A1 Digital consists of a young and agile team of highly qualified employees who provide you with tailored solutions for digitizing your company. The international management team of A1 Digital is characterized by many years of experience in the software and services sector and will be at your side in the best possible way.

Besides from the company headquarters in Vienna and the German headquarters in Munich, A1 Digital has regional sales organizations and offers cloud solutions via data centers in Germany, Austria and Switzerland.

A1 Digital advises companies on issues of digital transformation and accompanies them in the digitization of their business areas. The focus is on industry-specific applications in the area of Internet of Things (IoT) as well as cloud-based products and solutions for the modern workplace.

A1 Digital offers companies an end-to-end service for their individual requirements. With innovative, standardized and scalable cloud and IoT services, many years of experience in the field of IoT, numerous awards in the ICT sector and state-of-the-art data centers, A1 Digital is the ideal partner for digital projects in the SME sector.

A1 Digital stands for agility and quality. Both properties are indispensable in the world of digitization.

Every customer of A1 Digital is unique and has specific requirements for its digitization solution. To get an overview of our customers and the used solutions, we have put together a reference list for you.

Applications can be difficult, especially if you do not know what to expect after submitting your application. We make the process as easy as possible for you. Everything about the creation of an applicant profile, the application process, training at A1 Digital and much more can be found here.

Contract and payment modalities

The German headquarters of A1 Digital is located in Munich. There are also regional sales organizations in Cologne, Frankfurt, Hamburg, Stuttgart and Berlin. Accordingly, A1 Digital is available to you as a German contract partner.

We accept credit cards, PayPal and bank transfers with SEPA or SWIFT. For customers from Switzerland, we also offer BVR payment. The standard payment methods are credit cards and PayPal. For all other options, please contact our A1 Digital Team.

Yes. We offer both prepaid and postpaid billing. Just choose the most comfortable method for you. The prepaid account gives you absolute cost certainty: just add credits and use our services until your credits are used up. This also allows you to easily test our services.

Once all your credits have been used up on your prepaid account, we stop your instances. If you want to restart your instances, you need to add credits.

A negative credit balance can occur, because with a stopped instance, the costs for the space reserved by you continue to run.

So, if you wait a few hours or days after consuming your credits before you book new credits, your credit balance will be negative. To be able to restart your instance, you must again have a positive credit balance and add a corresponding number of credits.

If you no longer want to add credits, we will delete your instance after a few weeks. We will inform you in good time and several times by e-mail during this period.

Yes. We also offer postpaid billing, whereby the same payment methods as for prepaid are available. By default, billing for newly created accounts is done as a prepaid account. However, you can opt for postpaid payment after activating your account. The consumed resources of your instances are collected by us and billed at the end of the month. You can call up the current cost status at any time in our Real-time Tracking.

We accept Euro and US Dollars, both currencies are available for your billing.

No. We do not charge a setup fee. Our model is "pay-as-you-go" with a real-time tracking of used resources. There are no setup or setup costs, and you only ever pay for the resources you actually use.

No. We do not charge a cancellation fee. Once you stop using resources, there are no additional costs for you.

You can find our general terms and conditions, the list of prices and services as well as our product conditions and other conditions here. We are happy to provide you with the currently valid version on request.

In case of changes to the general terms and conditions, we will inform you in good time by e-mail. Please keep your contact information up-to-date at all times.

Data protection

The security of your data and protection against unauthorized access is our ultimate goal. All our sites adhere to the strictest security standards (ISO 27001), and we are also a member of the Cloud Security Alliance (CSA).

In accordance with the provisions and recommendations of these security standards, we control access to our data centers located in Austria. Only our data center operator employees and accredited employees have physical access to the data center. Each access to individual racks in the data center is logged and audited. Hardware work on the servers is only carried out by specially trained employees.

Durable storage media (hard disks, SSDs) that need to be replaced are cryptographically locked and destroyed.

Since May 25, 2018, the new EU General Data Protection Regulation (EU-DSGVO) applies. This new regulation, which is aimed primarily at "protecting individuals in the processing of personal data", concerns all businesses. For A1 Digital, the safe and sensitive handling of data is top priority. An essential part of this is to make our data protection regulations transparent for all concerned. That's why we have three maxims of action for protecting your data:

  • We are consistently implementing legal regulations on data protection.
  • We are guided by international standards of information security.
  • Our privacy policy is transparent.

A1 Digital always adheres to current guidelines and laws and of course uses your data only if there is a suitable legal basis for doing so. The term "data processing" basically includes any process performed with this data, for example, collecting, capturing, organizing, organizing, storing, adapting or modifying, reading out, querying, using, disclosure by means of transmission , Distribution or any other form of provision, matching or linking, restriction, deletion or destruction of such data. Depending on which service you use, we can process the following types of data:

  • Your master data: these are surname and first name, academic degree, address, participant number and contact information (for example e-mail address, telephone number), information about the nature and content of our contractual relationship and your credit rating.
  • Other personal data provided with your consent or otherwise permissible at the time the contract is initiated or during the contractual relationship are: Date of birth or age, place of birth, marital status, sex, profession, identity card details, bank details, authority to represent or use, terminal used, Contract bond, contract term, notice period, products of subsidiaries of A1 Telekom Austria AG or other information about yourself that you have made public yourself.

Special categories of data according to DSGVO ("Sensitive Data" according to the Data Protection Act 2000), such as racial and ethnic origin, political opinions, religious or ideological convictions, trade union membership, genetic or health data are not processed.For the provision of telecommunications services, we may additionally process the following data according to your contract:

  • Your traffic data including location data: data that we process to forward a message to a communication network or to be billed, these are in particular active and passive subscriber numbers, IP addresses, log-in data, time and duration of the connection or the amount of data transmitted.
  • WLAN measurement data: Properties of the WLAN frequency used (transmission strength, overlay, network strength), duration of the connection, network strength and type of individual terminals as well as WLAN restoration and networking of mashup systems.
  • Content data is processed only for the purpose of message transmission and is not stored. This data is only stored at short notice when it is technically necessary or when it concerns service provision, for example SMS, mobile-box messages.

We may process more data for various other services. Information can be found in our privacy policy or in the service descriptions and data protection information of the respective service.

 

The privacy policy of A1 Digital can be found here.

Contact

The headquarters of A1 Digital is in Vienna, the German headquarters of A1 Digital is located in Munich. There are also regional sales organizations in Cologne, Frankfurt, Hamburg, Stuttgart and Berlin. You can find our imprint here.

Do you need more information or have a request for our products, services and solutions? Just contact us via the contact form below, or send an e-mail to info@a1.digital. Many Thanks!

The A1 Digital Corporate Communications is always available to answer your questions.

A1 Digital press contact
Eveline Hager
E-mail: eveline.hager@a1digital.com

To register for the A1 Digital mailing list, please contact:

a1digital@faktor3.de

Information about our press mailing list can be found in our press section.

Do you still have unanswered questions?

Then just contact our experts and let us advise you individually about our solutions and your opportunities for digitization. We are looking forward to your message! A1 Digital will use all information provided herein solely in accordance with the Privacy Policy.