Customer support: Each customer's communication channel
While we've arrived in the age of online communication, phone contact for customer support is still the most popular, according to studies. But the phone has competition: Because digital channels (social media, email or messaging services) are now taken for granted. At the same time, there is great time pressure, especially in the private customer segment. Customers want their enquiries answered within a few minutes. In short: Support staff face the challenge of serving customers satisfactorily across a wide range of channels within a short period of time. The solution: In addition to increasing customer satisfaction, a holistic communication concept can also identify upselling potentials at an early stage in support and ensure better company results.
Our features for your success:
Comprehensive telephone system concept incl. hotline circuits (in the cloud or on premise)
Integration of chat functionalities on the website
Cushioning of the workload through targeted use of chat bots
Automated scheduling for further consultation