“Your taxi will be ready in 2 minutes...”

Taxi 31300 from Vienna relies on the know-how of A1 Digital and brings customers, drivers and the control centre closer together with its new app.

When Balduin Norman bought his first taxi in Vienna in the 1960s, he quickly realised the shortcomings of the taxi operator at the time. Since his progressive ideas for improving the then only radio station went unheard, he quickly founded his own taxi operation centre in 1969. Today, Taxi 31300, as the company has been called since 1989, arranges taxi and errand trips and is responsible for billing and organising cashless payment via credit cards of the affiliated taxi operators. Advanced technologies have always been used to make work more efficient and enjoyable.

With the introduction of a special smartphone app, the company now wants to implement its own communication unit to enable its customers to improve their service and to make it easier for drivers to communicate with the head office. The new app will not only put drivers in direct contact with the radio control centre, but also enable them to operate the receipt printer for creating bills. In addition, the app also includes a navigation function.

In the end, A1 Digital was able to prevail against the partly very price-aggressive offers of the competitors and convince Taxi 31300 of its mature and proven managed connectivity solution. A special feature of the A1 Digital solution are the robust M2M SIM cards, which have a longer lifetime than standard SIM cards. In addition, different data pools for Austria can be defined for different SIM cards.

The bulk SIM management platform SIMplify as an integral part of the M2M Managed Connectivity solution enables Taxi 31300 to manage and monitor a large number of M2M SIM cards in real time. Adjustable triggers (action rules) monitor the SIM behaviour. As soon as predefined parameters are reached, Taxi 31300 is automatically informed so that it can intervene accordingly. The voice feature also makes it possible to make traditional phone calls via the M2M SIM cards.

“Because we have been involved in research projects for the technological development of our industry for years, we seize every technical possibility and opportunity to make our service even more comfortable and service-oriented for customers and partners. A1 Digital was exactly the right partner in this context. In addition to the M2M know-how, we got everything here from a single source. Thanks to the good control and monitoring capabilities, we were also able to significantly reduce administrative costs.”

Martin Waldbauer, Authorised Representative TAXI 31300 VermittlungsgmbH